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Return counselling in Germany

Information telephone

This telephone line can help you with your initial questions. You can speak German or English. The helpline is managed by the Federal Office for Migration and Refugees (BAMF).

Calls are not binding. This means that calling does not oblige you to leave Germany. It will not affect your asylum procedure or your residence status.

Contact

Monday to Friday 09:00 to 15:00

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Find advice in your area

Counselling centres give you personal advice. This help is available throughout Germany, mostly in towns and cities. The following link takes you to a search engine. Enter your current place of residence in Germany.

There are independent counselling centres, such as welfare organisations.

There are governmental counselling centres, for example in social welfare offices or foreigners’ registration offices.

Return counselling is:

  • individual. This means that the advice is for you personally.
  • not binding. This means that you can decide what you want to do later. The advice does not oblige you to leave Germany.
  • open-ended. This means that the advice does not have any specified objective.
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Need support before or after your return to Tunisia? Here you can receive advice.

Link to the advice centre