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Information telephone

This telephone line can help you with your initial questions. You can speak German or English. The helpline is managed by the Federal Office for Migration and Refugees (BAMF).

Calls are not binding. This means that calling does not oblige you to leave Germany. It will not affect your asylum procedure or your residence status.

Contact Bundesamt für Migration und Flüchtlinge (BAMF)

Monday to Friday 09:00 to 15:00