It's 8:30 in the morning in Belgrade. Tamara Vučenović dials a phone number and waits patiently for someone to answer. The family that Vučenović is calling arrived in Serbia the evening before. The parents and their two children had been living in Germany for six months. Vučenović asks how the family is doing and whether everyone has recovered from a long journey. She is an advisor at the German Information Centre on Migration, Training and Employment (DIMAK) in Serbia. Vučenović assists returnees to come back to their country of origin and build new prospects for themselves there. In addition to returnees, DIMAK target group also includes both the local population and internally displaced persons.
Vučenović conducts this morning's conversation with the family just like all her other conversations: with respect, on an equal footing, using clear language.